Welcome to HeavyInk
HeavyInk works a little differently from some other sites you may have been to, but we hope to anticipate and answer any questions you may have here. This is not yet comprehensive, but we're adding things as we go. If you've got something you'd like to see explained here in detail, drop us a line at firstname.lastname@example.org or use our Contact form.
- The (New) Management
How does Shipping work, and what does it cost?
- Shipping Guide (mostly done)
What's the deal with Ordering?
- Ordering Guide (still in progress)
How do subscriptions work?
- Subscribing Guide (barely started)
What's all this stuff in my Account and how do I use it?
- Customer Account Guide (forthcoming)
Historical Stuff we mostly don't really use or do anymore
- Stuff that we don't do much anymore (in progress)
Things aren't working right for me, what do I do?
- Known Issues & Work-arounds
- My credit card expired / went bad, and my account is suspended - what does that mean and what do I do?
I still need help! What do I do?
If you have further questions, drop by the forum’s Customer Support thread or use our Contact Us form.